Die nachstehenden Informationen sind derzeit nur auf Englisch verfügbar.
Please find a summary of your investor rights in the EU/EEA countries, where the Funds are registered for distribution, related to the Regulation (EU) 2019/1156 on facilitating cross-border distribution of collective investment undertakings.
1 - Entitlement to make an individual complaint
a) Liaising with Energy Infrastructure Partners (EIP) Luxembourg SARL
As an Investor in the Fund(s) managed by EIP Luxembourg SARL as an Alternative Investment Fund Manager (AIFM), you are entitled to make a complaint free of charge in your language. Any such complaint must be handled by the AIFM promptly and effectively.
You will be able to provide us with your detailed complaint either:
– in paper form at Energy Infrastructure Partners Luxembourg SARL, 7, avenue du Swing, L-4361 Esch-sur-Alzette, Grand Duchy of Luxembourg
– per email at [email protected]
b) Out-of court complaint resolution with the Commission de Surveillance du Secteur Financier (“CSSF”)
If after discussing with us, you still wish to proceed with an out of court complaint resolution, you may file your complaint with the CSSF only when it relates to a Luxembourg supervised entity, meaning Energy Infrastructure Partners Luxembourg SARL authorised as an AIFM in Luxembourg under the Luxembourg Law of 12 July 2013 on alternative investment fund managers.
c) Out-of court complaint resolution related to a financial service provider in your country
If your complaint relates to a financial service provider in your country of residence, such as a bank, an insurance company, an investment firm (e.g. a portfolio manager, an investment adviser), you must first address your complaint to this financial service provider.
If after discussing with this entity, you still wish to proceed with an out of court complaint resolution, you may file a complaint directly to the appropriate Ombudsman of your country for the specific type of intermediary.
Please find the main Ombudsman (or equivalent) in your country (not exhaustive list). Please verify that the entity for which you have a complaint is a member of this Ombudsman.
| Country | Name | Types of intermediaries | Contact | Website | Languages |
|---|---|---|---|---|---|
| Austria | Conciliation Board of the Austrian Banking Industry | Mortgage banks, payment institutions, investment providers, most banks, most credit unions
|
bankenschlichtung.at | German, English | |
| Arbitration board for consumer businesses | Mortgage intermediaries, Insurance companies, insurance intermediaries, investment intermediaries, pension intermediaries, some banks, some mortgage banks, some credit unions, some investment providers, some pension providers
|
verbraucherschlichtung.at | German | ||
| Belgium | Ombudsfin | Banks, mortgage banks, credit unions, investment providers, investment intermediaries, securities intermediaries
|
ombudsfin.be | Dutch, French, English, German | |
| Insurance Ombudsman | Insurance companies, some mortgage intermediaries, some pension intermediaries
|
ombudsman.as | Dutch, French, English, German
|
||
| Denmark | Ankenævnet for Fondsmæglerselskaber (Complaint Board of Danish Securities and Brokering Companies)
|
Most investment intermediaries | fanke.dk | Danish, English, Swedish, Norwegian | |
| Det finansielle ankenævn
Danish financial complaint board |
Banks, mortgage institutions and investment funds | fanke.dk | Danish, English, Swedish, Norwegian | ||
| Ankenævnet for Forsikring
Danish Insurance Complaints Board |
Insurance companies, most pension providers | ankeforsikring.dk | Danish, English | ||
| Finland | Sijoituslautakunta
Investments Complaints Board |
Banks, mortgage banks, mortgage intermediaries, securities intermediaries, most investment providers, most investment intermediaries | fine.fi | Finnish, Swedish, English | |
| Kuluttajariitalautakunta
Consumer Disputes Board |
Banks, mortgage banks, mortgage intermediaries, credit unions, insurance companies, insurance intermediaries, some investment providers, some investment intermediaries, some pension providers, some pension intermediaries | kuluttajariita.fi | Finnish, Swedish, English | ||
| Pankkilautakunta
Finnish Banking Complaints Board |
Banks, mortgage banks, mortgage intermediaries, credit unions | fine.fi | Finnish, Swedish, English | ||
| Vakuutuslautakunta
Finnish Insurance Complaints Board |
Insurance companies, most insurance intermediaries, most pension providers, most pension intermediaries | fine.fi | Finnish, Swedish, English | ||
| France | AMF Ombudsman | Investment providers, most investment intermediaries, most securities intermediaries, some pension providers | On AMF website, go to Ombudsman / Médiateur, Access Form | amf-france.org | French, English |
| Mediator of the French Association of Specialised Finance Companies | Most credit unions, some banks, some mortgage banks | lemediateur.asf-france.com | French, English | ||
| Insurance Mediator | Insurance companies, some credit unions, some insurance intermediaries, some pension providers | mediation-assurance.org | French, English | ||
| Germany | Real Asset Investment Arbitration Board | Alternative investment fund managers (AIFM), providers of closed-end funds, trust companies, alternative investment funds, closed-end funds
|
ombudsstelle.com | German, English | |
| Ombudsman of German Cooperative Banks | Most banks, some mortgage banks | bvr.de | German, English | ||
| German Savings Banks Association | Only German savings banks | dsgv.de | German, English
|
||
| Ombudsman of German Public Sector Banks | Some banks | voeb.de | German, English, French
|
||
| Ombudsman Scheme of the Private Commercial Banks | Most banks, most mortgage banks | bankenombudsmann.de | German, any other language agreed on by the customer and bank
|
||
| Ombudsman Private Health and Long-term Care Insurance | Some insurance companies | Complaints can be sent via internet by filling in a specific form | pkv-ombudsmann.de | German | |
| Ombudsman Scheme for Investment Funds | Some investment providers, some banks and some depositaries | ombudsstelle-investmentfonds.de | German, English | ||
| Arbitration Board at the Deutsche Bundesbank | Mortgage intermediaries, investment providers, investment intermediaries, securities intermediaries, some banks, some mortgage banks, some credit unions
|
bundesbank.de | German | ||
| Arbitration Board at BaFin | All institutions under supervision of BaFin | bafin.de | German | ||
| Insurance Ombudsman | Insurance companies, insurance intermediaries | versicherungsombudsmann.de | German, English, French
|
||
| Iceland | Úrskurðarnefnd um viðskipti við fjármálafyrirtæki
Complaints Committee on Transactions with Financial Firms |
Banks, investment providers, investment intermediaries, securities intermediaries, payment services providers | en.fme.is | Icelandic, English | |
| Úrskurðarnefnd í vátryggingamálum
Insurance Complaints Committee |
Insurance companies | en.fme.is | Icelandic, English | ||
| Ireland | Financial Services and Pensions Ombudsman
An tOmbudsman Sheirbhísí Airgeadais agus Pinsean
|
Banks, mortgage banks, mortgage intermediaries, credit unions, insurance companies, insurance intermediaries, investment providers, investment intermediaries, securities intermediaries, some pension providers, some pension intermediaries | fspo.ie | English, Irish | |
| Italy | ACF – Securities and Financial Ombudsman | Banks, credit unions, some insurance companies, some investment providers, most investment intermediaries, most securities intermediaries, depositaries
|
acf.consob.it | Italian, English | |
| Banking Ombudsman | Banks, investment providers, investment intermediaries | conciliatorebancario.it | Italian, French, English, Spanish
|
||
| IVASS – Insurance Supervisory Authority | Insurance companies, insurance intermediaries | E-mail
|
isvap.it | Italian, English | |
| ABF – Banking and Financial Ombudsman | Banks, mortgage banks, mortgage intermediaries, credit unions, payment institutions, electronic money institutions, Poste Italiane S.p.A. | E-mail
|
arbitrobancariofinanziario.it | Italian, English | |
| The Netherlands | Financial Services Complaints Institute | Banks, insurance companies, insurance intermediaries, most mortgage banks, most mortgage intermediaries, most credit unions, some investment providers, some investment intermediaries, some pension intermediaries, some securities intermediaries
|
kifid.nl | English | |
| Norway | Norwegian Financial Services Complaints Board | Banks, mortgage banks, insurance companies, most pension providers, some investment providers | finkn.no | Norwegian, English | |
| Portugal | CMVM – Comissão do Mercado dos Valores Mobiliários
Portuguese Securities Market Commission (CMVM) |
Banks, credit unions, investment providers, investment intermediaries, securities intermediaries, most insurance companies. | cnmv.pt | Portuguese | |
| Spain | Oficina de Atención al Inversor – Dirección de Inversores de la CNMV
Investor Assistance Office – Investors Division of the CNMV |
Banks, investment providers, investment intermediaries, securities intermediaries | cnmv.es | Spanish, English | |
| Servicio de Reclamaciones de la Dirección General de Seguros y Fondos de Pensiones (DGSFP)
Complaints Service of the Directorate-General of Insurance and Pension Funds (DGSFP) |
Insurance companies, insurance intermediaries, pension providers, pension intermediaries | dgsfp.mineco.es | Spanish | ||
| Departamento de Conducta de Entidades (Banco de España)
Institutions’ Conduct Department (Banco de España) |
Banks, savings banks, credit co-operatives, payment institutions and some others | bde.es | Spanish, English | ||
| Sweden | Allmänna reklamationsnämnden (ARN)
National Board for Consumer Disputes |
Banks, mortgage banks, mortgage intermediaries, credit unions, insurance companies, insurance intermediaries, investment providers, investment intermediaries, pension providers, pension intermediaries, securities intermediaries | arn.se | Swedish, Danish, Norwegian and, in principle, English |
d) Liaising with FIN-NET
If you have a cross-border complaint related to financial service provider, such as a bank, an insurance company, an investment firm located in another EU/EEA country than yours, you may either:
Summary of the information with FIN-NET:
– FIN_NET website for more details: https://ec.europa.eu/info/business-economy-euro/banking-and-finance/consumer-finance-and-payments/retail-financial-services/financial-dispute-resolution-network-fin-net/fin-net-network/about-fin-net_en
– FIN-NET Form for cross-border complaints (available in your language):
The FIN-NET member will tell you whether they are able to resolve your problem or may refer you to another organisation that can help you. You may be asked for additional information to assess your case properly. Most FIN-NET members can help you free of charge or at a low cost. They usually reach an outcome within 90 days.
2 – Collective Redress Mechanism
a. For collective litigation – at EU level
The applicable rules for collective action for litigation at European level are detailed in the Directive (EU) 2020/1828 (dated 25 November 2020).
Please find a short summary of your rights foreseen:
b. For collective litigation – at country level
A collective redress mechanism, as required under Directive (EU) 2020/1828 on representative actions for the protection of the collective interests of consumers, must be implemented in Luxembourg as well as in your EU/EEA country of residency in 2022. More information will be provided for your country once available.
In the meantime, and in the absence of any specific legal or regulatory mechanisms, you may refer to the website of the CSSF by following this link: www.cssf.lu
Important information
It should be noted that this summary addresses rights conferred on Investors under the applicable legislation governing the operation of the Fund(s) in which you are invested.
You may also be afforded rights under other legislation or regulatory frameworks which are not addressed above.
Bitte kontaktieren Sie uns unter [email protected] , um den Datenschutzhinweis zu erhalten.
Energy Infrastructure Partners Luxemburg S.à.r.l Nachhaltigkeitsbezogene Offenlegung
Energy Infrastructure Partners Luxemburg S.à r.l. (“EIP Luxemburg”) ist berechtigt, als Verwalter von alternativen Investmentfonds (Alternative Investment Fund Manager, „AIFM“) im Sinne des Kapitel II des Luxemburger AIFM-Gesetzes vom 12. Juli 2013 zu agieren.
Transparenz ist uns wichtig
Gemäss der Verordnung (EU) 2019/2088 über nachhaltigkeitsbezogene Offenlegungspflichten im Finanzdienstleistungssektor (die „SFDR“) ist EIP Luxemburg als Finanzmarktteilnehmer im Sinne der SFDR verpflichtet, auf Ebene des Unternehmens Transparenz in Bezug auf die folgenden Punkte zu schaffen:
Für die verwalteten Investmentfonds gelten zusätzliche Offenlegungspflichten, die weiter unten aufgeführt sind.
Ungeachtet der Offenlegungspflicht sind Aspekte der Nachhaltigkeit für EIP Luxemburg von zentraler Bedeutung und folglich integraler Bestandteil der Geschäftstätigkeit. EIP Luxemburg ist der Überzeugung, dass Anleger als langfristige Stakeholder davon profitieren, wenn Investitionen nachhaltig getätigt werden. Nachhaltigkeitsrisiken oder nachteilige Auswirkungen auf die Nachhaltigkeit können nicht nur der Investition und ihren Stakeholdern schaden, sondern setzen die Investitionen auch materiellen Risiken aus, die sich auf unterschiedliche Weise auf die Tätigkeiten und den Wert der Investition auswirken können.
Darüber hinaus können zuverlässige Nachhaltigkeits- und ESG-Praktiken wichtige Werttreiber sein.
Gemäss der SFDR werden Nachhaltigkeitsrisiken als ökologische, soziale und governance-Faktoren definiert, die im Falle des Eintretens eine tatsächliche oder potentielle negative Auswirkung auf den Wert einer Investition haben können.
EIP Luxemburg hat eine Richtlinie zu Nachhaltigkeitsrisiken erstellt, um nachhaltigkeitsbezogene Risiken in den Investitionsentscheidungsprozess einzubeziehen. Diese Richtlinie für Nachhaltigkeitsrisiken definiert auch die erforderlichen Führungsgrundsätze und Massnahmen, um die Kontrolle der Nachhaltigkeitsrisiken sicherzustellen.
EIP Luxemburg hat die Funktion des Portfoliomanagements an Energy Infrastructure Partners AG delegiert, die über solide interne ESG- und Nachhaltigkeitsexpertise verfügen. Der beauftragte Portfoliomanager ist für den Investitionsentscheidungsprozess und die Berücksichtigung von Nachhaltigkeitsrisiken verantwortlich. Nachhaltigkeitsrisiken, die als relevant erachtet werden, werden im Rahmen der Due-Diligence-Prüfung und des Investitionsentscheidungsprozesses sowie während der aktiven Beteiligungsverwaltungsphase im Einklang mit der Richtlinie für Nachhaltigkeitsrisiken von EIP Luxemburg, die sich unter anderem auf die SFDR-Anforderungen bezieht, berücksichtigt.
EIP Luxemburg wird die Integration von Nachhaltigkeitsrisiken in den Investitionsentscheidungsprozess als Teil der Due Diligence und des laufenden Monitorings des beauftragten Portfoliomanagers und der verwalteten Fonds überprüfen.
Diese Erklärung beschreibt die Entscheidung von Energy Infrastructure Partners Luxembourg S.à r.l. in Bezug auf die Anforderungen des Artikels 4 (1) der SFDR bezüglich der Berücksichtigung der nachteiligen Nachhaltigkeitsauswirkungen (principal adverse impacts, im Folgenden „PAI“) von Investitionsentscheidungen auf Nachhaltigkeitsfaktoren.
EIP Luxemburg stellt sicher, dass die Vergütungsrichtlinien und -verfahren angewendet werden, die mit der Integration von Nachhaltigkeitsrisiken im Einklang stehen, sofern Nachhaltigkeitsrisiken in den Investitionsentscheidungsprozess integriert werden.
Die Vergütungsstrukturen von EIP Luxemburg begünstigen keine übermässige Risikobereitschaft in Bezug auf Nachhaltigkeitsrisiken und die Vergütung ist auf die risikoangepasste Leistung abgestimmt.
Die von EIP Luxemburg verwalteten SFDR-Artikel-8-Fonds fördern ökologische Merkmale, da sie einen positiven Beitrag zur Energiewende, zur Bekämpfung des Klimawandels und/oder zu damit verbundenen Umweltproblemen leisten sollen. Diese Fonds investieren in Technologien und Anlagen, die den Übergang zu einer dekarbonisierten Zukunft unterstützen und zur Sicherheit der Energieversorgung beitragen.
Hier finden Sie die vollständigen nachhaltigkeitsbezogenen Offenlegungen, die für Finanzprodukte nach Artikel 8 erforderlich sind: