Please find a summary of your investor rights in the EU/EEA countries, where the Funds are registered for distribution, related to the Regulation (EU) 2019/1156 on facilitating cross-border distribution of collective investment undertakings.

a) Liaising with Energy Infrastructure Partners (EIP) Luxembourg SARL

As an Investor in the Fund(s) managed by EIP Luxembourg SARL as an Alternative Investment Fund Manager (AIFM), you are entitled to make a complaint free of charge in your language. Any such complaint must be handled by the AIFM promptly and effectively.

You will be able to provide us with your detailed complaint either:

– in paper form at Energy Infrastructure Partners Luxembourg SARL, 7, avenue du Swing, L-4361 Esch-sur-Alzette, Grand Duchy of Luxembourg

– per email at ir@energy-infrastructure-partners.lu

b) Out-of court complaint resolution with the Commission de Surveillance du Secteur Financier (“CSSF”)

If after discussing with us, you still wish to proceed with an out of court complaint resolution, you may file your complaint with the CSSF only when it relates to a Luxembourg supervised entity, meaning Energy Infrastructure Partners Luxembourg SARL authorised as an AIFM in Luxembourg under the Luxembourg Law of 12 July 2013 on alternative investment fund managers.

c) Out-of court complaint resolution related to a financial service provider in your country

If your complaint relates to a financial service provider in your country of residence, such as a bank, an insurance company, an investment firm (e.g. a portfolio manager, an investment adviser), you must first address your complaint to this financial service provider.

If after discussing with this entity, you still wish to proceed with an out of court complaint resolution, you may file a complaint directly to the appropriate Ombudsman of your country for the specific type of intermediary.

Please find the main Ombudsman (or equivalent) in your country (not exhaustive list). Please verify that the entity for which you have a complaint is a member of this Ombudsman.

d) Liaising with FIN-NET

If you have a cross-border complaint related to financial service provider, such as a bank, an insurance company, an investment firm located in another EU/EEA country than yours, you may either:

• Contact the local Ombudsman at that country (please refer to the table above) or
• Place your complaint via FIN-NET, which is an EU network of national organisations, responsible for settling consumers complaints in the area of financial services out-of-court and complying with the principles set out in Directive 2013/11/EU on alternative dispute resolution (ADR).

Summary of the information with FIN-NET:

– FIN_NET website for more details: https://ec.europa.eu/info/business-economy-euro/banking-and-finance/consumer-finance-and-payments/retail-financial-services/financial-dispute-resolution-network-fin-net/fin-net-network/about-fin-net_en

– FIN-NET Form for cross-border complaints (available in your language):

The FIN-NET member will tell you whether they are able to resolve your problem or may refer you to another organisation that can help you. You may be asked for additional information to assess your case properly. Most FIN-NET members can help you free of charge or at a low cost. They usually reach an outcome within 90 days.

a. For collective litigation – at EU level

The applicable rules for collective action for litigation at European level are detailed in the Directive (EU) 2020/1828 (dated 25 November 2020).

Please find a short summary of your rights foreseen:

• Domestic or cross border representative actions to defend the collective interests of consumer in cases of mass harm can be taken by non-profit based qualified entities (e.g. consumer organisations or independent public bodies);
• Qualified entities can seek at least 2 types of measures for investor protection: injunctive and redress;
• Penalties under the form of fines, for non-compliance with decisions issued within the representative action will be set out by each Member State;
• Depending on the circumstances of the cases (e.g. interim or definitive measures to stop and prohibit a trader’s practice or to eliminate the continuing effects of the infringement), the qualified entities may be able to bring representative actions seeking different types of measures as appropriate.

b. For collective litigation – at country level

A collective redress mechanism, as required under Directive (EU) 2020/1828 on representative actions for the protection of the collective interests of consumers, must be implemented in Luxembourg as well as in your EU/EEA country of residency in 2022. More information will be provided for your country once available.

In the meantime, and in the absence of any specific legal or regulatory mechanisms, you may refer to the website of the CSSF by following this link: www.cssf.lu

Important information

It should be noted that this summary addresses rights conferred on Investors under the applicable legislation governing the operation of the Fund(s) in which you are invested.

You may also be afforded rights under other legislation or regulatory frameworks which are not addressed above.

Please contact us at ir@energy-infrastructure-partners.lu for the Data Protection Notice.