Luxembourg Domiciled Vehicles

Investor Rights

Please find a summary of your investor rights in the EU/EEA countries, where the Funds are registered for distribution, related to the Regulation (EU) 2019/1156 on facilitating cross-border distribution of collective investment undertakings.

1 - Entitlement to make an individual complaint

a) Liaising with Energy Infrastructure Partners (EIP) Luxembourg SARL

As an Investor in the Fund(s) managed by EIP Luxembourg SARL as an Alternative Investment Fund Manager (AIFM), you are entitled to make a complaint free of charge in your language. Any such complaint must be handled by the AIFM promptly and effectively.

You will be able to provide us with your detailed complaint either:

– in paper form at Energy Infrastructure Partners Luxembourg SARL, 7, avenue du Swing, L-4361 Esch-sur-Alzette, Grand Duchy of Luxembourg

– per email at ir@energy-infrastructure-partners.lu

 

b) Out-of court complaint resolution with the Commission de Surveillance du Secteur Financier (“CSSF”)

If after discussing with us, you still wish to proceed with an out of court complaint resolution, you may file your complaint with the CSSF only when it relates to a Luxembourg supervised entity, meaning Energy Infrastructure Partners Luxembourg SARL authorised as an AIFM in Luxembourg under the Luxembourg Law of 12 July 2013 on alternative investment fund managers.

 

c) Out-of court complaint resolution related to a financial service provider in your country

If your complaint relates to a financial service provider in your country of residence, such as a bank, an insurance company, an investment firm (e.g. a portfolio manager, an investment adviser), you must first address your complaint to this financial service provider.

If after discussing with this entity, you still wish to proceed with an out of court complaint resolution, you may file a complaint directly to the appropriate Ombudsman of your country for the specific type of intermediary.

Please find the main Ombudsman (or equivalent) in your country (not exhaustive list). Please verify that the entity for which you have a complaint is a member of this Ombudsman.

 

PortugalNorwegian Financial Services Complaints BoardBanks, mortgage banks, insurance companies, most pension providers, some investment providersE-mailcnmv.esNorwegian, English

Country Name Types of intermediaries Contact Website Languages
Austria Conciliation Board of the Austrian Banking Industry Mortgage banks, payment institutions, investment providers, most banks, most credit unions

 

E-mail bankenschlichtung.at German, English
Arbitration board for consumer businesses Mortgage intermediaries, Insurance companies, insurance intermediaries, investment intermediaries, pension intermediaries, some banks, some mortgage banks, some credit unions, some investment providers, some pension providers

 

E-mail verbraucherschlichtung.at German
Belgium Ombudsfin Banks, mortgage banks, credit unions, investment providers, investment intermediaries, securities intermediaries

 

E-mail ombudsfin.be Dutch, French, English, German
Insurance Ombudsman Insurance companies, some mortgage intermediaries, some pension intermediaries

 

E-mail ombudsman.as Dutch, French, English, German

 

Denmark Ankenævnet for Fondsmæglerselskaber (Complaint Board of Danish Securities and Brokering Companies)

 

Most investment intermediaries E-mail fanke.dk Danish, English, Swedish, Norwegian
Det finansielle ankenævn

Danish financial complaint board

Banks, mortgage institutions and investment funds E-mail fanke.dk Danish, English, Swedish, Norwegian
Ankenævnet for Forsikring

Danish Insurance Complaints Board

Insurance companies, most pension providers E-mail ankeforsikring.dk Danish, English
Finland Sijoituslautakunta

Investments Complaints Board

Banks, mortgage banks, mortgage intermediaries, securities intermediaries, most investment providers, most investment intermediaries E-mail fine.fi Finnish, Swedish, English
Kuluttajariitalautakunta

Consumer Disputes Board

Banks, mortgage banks, mortgage intermediaries, credit unions, insurance companies, insurance intermediaries, some investment providers, some investment intermediaries, some pension providers, some pension intermediaries E-mail kuluttajariita.fi Finnish, Swedish, English
Pankkilautakunta

Finnish Banking Complaints Board

Banks, mortgage banks, mortgage intermediaries, credit unions E-mail fine.fi Finnish, Swedish, English
Vakuutuslautakunta

Finnish Insurance Complaints Board

Insurance companies, most insurance intermediaries, most pension providers, most pension intermediaries E-mail fine.fi Finnish, Swedish, English
France AMF Ombudsman Investment providers, most investment intermediaries, most securities intermediaries, some pension providers On AMF website, go to Ombudsman / Médiateur, Access Form amf-france.org French, English
Mediator of the French Association of Specialised Finance Companies Most credit unions, some banks, some mortgage banks E-mail lemediateur.asf-france.com French, English
Insurance Mediator Insurance companies, some credit unions, some insurance intermediaries, some pension providers E-mail mediation-assurance.org French, English
Germany Real Asset Investment Arbitration Board Alternative investment fund managers (AIFM), providers of closed-end funds, trust companies, alternative investment funds, closed-end funds

 

E-mail ombudsstelle.com German, English
Ombudsman of German Cooperative Banks Most banks, some mortgage banks E-mail bvr.de German, English
German Savings Banks Association Only German savings banks E-mail dsgv.de German, English

 

Ombudsman of German Public Sector Banks Some banks E-mail voeb.de German, English, French

 

Ombudsman Scheme of the Private Commercial Banks Most banks, most mortgage banks E-mail bankenombudsmann.de German, any other language agreed on by the customer and bank

 

Ombudsman Private Health and Long-term Care Insurance Some insurance companies Complaints can be sent via internet by filling in a specific form pkv-ombudsmann.de German
Ombudsman Scheme for Investment Funds Some investment providers, some banks and some depositaries E-mail ombudsstelle-investmentfonds.de German, English
Arbitration Board at the Deutsche Bundesbank Mortgage intermediaries, investment providers, investment intermediaries, securities intermediaries, some banks, some mortgage banks, some credit unions

 

E-mail bundesbank.de German
Arbitration Board at BaFin All institutions under supervision of BaFin E-mail bafin.de German
Insurance Ombudsman Insurance companies, insurance intermediaries E-mail versicherungsombudsmann.de German, English, French

 

Iceland Úrskurðarnefnd um viðskipti við fjármálafyrirtæki

Complaints Committee on Transactions with Financial Firms

Banks, investment providers, investment intermediaries, securities intermediaries, payment services providers E-mail en.fme.is Icelandic, English
Úrskurðarnefnd í vátryggingamálum

Insurance Complaints Committee

Insurance companies E-mail en.fme.is Icelandic, English
Ireland Financial Services and Pensions Ombudsman

An tOmbudsman Sheirbhísí Airgeadais agus Pinsean

 

Banks, mortgage banks, mortgage intermediaries, credit unions, insurance companies, insurance intermediaries, investment providers, investment intermediaries, securities intermediaries, some pension providers, some pension intermediaries E-mail fspo.ie English, Irish
Italy ACF – Securities and Financial Ombudsman Banks, credit unions, some insurance companies, some investment providers, most investment intermediaries, most securities intermediaries, depositaries

 

E-mail acf.consob.it Italian, English
Banking Ombudsman Banks, investment providers, investment intermediaries E-mail conciliatorebancario.it Italian, French, English, Spanish

 

IVASS – Insurance Supervisory Authority Insurance companies, insurance intermediaries E-mail 

 

E-mail

isvap.it Italian, English
ABF – Banking and Financial Ombudsman Banks, mortgage banks, mortgage intermediaries, credit unions, payment institutions, electronic money institutions, Poste Italiane S.p.A. E-mail

 

E-mail

arbitrobancariofinanziario.it Italian, English
The Netherlands Financial Services Complaints Institute Banks, insurance companies, insurance intermediaries, most mortgage banks, most mortgage intermediaries, most credit unions, some investment providers, some investment intermediaries, some pension intermediaries, some securities intermediaries

 

E-mail kifid.nl English
Norway Norwegian Financial Services Complaints Board Banks, mortgage banks, insurance companies, most pension providers, some investment providers E-mail cnmv.es Norwegian, English
Portugal CMVM – Comissão do Mercado dos Valores Mobiliários

Portuguese Securities Market Commission (CMVM)

Banks, credit unions, investment providers, investment intermediaries, securities intermediaries, most insurance companies. E-mail cnmv.pt Portuguese
Spain Oficina de Atención al Inversor – Dirección de Inversores de la CNMV

Investor Assistance Office – Investors Division of the CNMV

Banks, investment providers, investment intermediaries, securities intermediaries E-mail cnmv.es Spanish, English
Servicio de Reclamaciones de la Dirección General de Seguros y Fondos de Pensiones (DGSFP)

Complaints Service of the Directorate-General of Insurance and Pension Funds (DGSFP)

Insurance companies, insurance intermediaries, pension providers, pension intermediaries E-mail dgsfp.mineco.es Spanish
Departamento de Conducta de Entidades (Banco de España)

Institutions’ Conduct Department (Banco de España)

Banks, savings banks, credit co-operatives, payment institutions and some others E-mail bde.es Spanish, English
Sweden Allmänna reklamationsnämnden (ARN)

National Board for Consumer Disputes

Banks, mortgage banks, mortgage intermediaries, credit unions, insurance companies, insurance intermediaries, investment providers, investment intermediaries, pension providers, pension intermediaries, securities intermediaries E-mail arn.se Swedish, Danish, Norwegian and, in principle, English

 

d) Liaising with FIN-NET

If you have a cross-border complaint related to financial service provider, such as a bank, an insurance company, an investment firm located in another EU/EEA country than yours, you may either:

  • Contact the local Ombudsman at that country (please refer to the table above) or
  • Place your complaint via FIN-NET, which is an EU network of national organisations, responsible for settling consumers complaints in the area of financial services out-of-court and complying with the principles set out in Directive 2013/11/EU on alternative dispute resolution (ADR).

 

Summary of the information with FIN-NET:

– FIN_NET website for more details: https://ec.europa.eu/info/business-economy-euro/banking-and-finance/consumer-finance-and-payments/retail-financial-services/financial-dispute-resolution-network-fin-net/fin-net-network/about-fin-net_en

– FIN-NET Form for cross-border complaints (available in your language):

English https://ec.europa.eu/info/sites/default/files/fin-net-complaint-form_en.docx
Dutch https://ec.europa.eu/info/sites/default/files/fin-net-complaint-form_nl.docx
French https://ec.europa.eu/info/sites/default/files/fin-net-complaint-form_fr.docx
German https://ec.europa.eu/info/sites/default/files/fin-net-complaint-form_de.docx
Italian https://ec.europa.eu/info/sites/default/files/fin-net-complaint-form_it.docx
Danish https://ec.europa.eu/info/sites/default/files/fin-net-complaint-form_da.docx
Swedish https://ec.europa.eu/info/sites/default/files/fin-net-complaint-form_sv.docx
Norwegian https://ec.europa.eu/info/sites/default/files/fin-net-complaint-form_no.docx
Finnish https://ec.europa.eu/info/sites/default/files/fin-net-complaint-form_fi.docx
Spanish https://ec.europa.eu/info/sites/default/files/fin-net-complaint-form_es.docx
Portuguese https://ec.europa.eu/info/sites/default/files/fin-net-complaint-form_pt.docx

 

The FIN-NET member will tell you whether they are able to resolve your problem or may refer you to another organisation that can help you. You may be asked for additional information to assess your case properly. Most FIN-NET members can help you free of charge or at a low cost. They usually reach an outcome within 90 days.

2 – Collective Redress Mechanism

a. For collective litigation – at EU level

The applicable rules for collective action for litigation at European level are detailed in the Directive (EU) 2020/1828 (dated 25 November 2020).

Please find a short summary of your rights foreseen:

  • Domestic or cross border representative actions to defend the collective interests of consumer in cases of mass harm can be taken by non-profit based qualified entities (e.g. consumer organizations or independent public bodies);
  • Qualified entities can seek at least 2 types of measures for investor protection: injunctive and redress;
  • Penalties under the form of fines, for non-compliance with decisions issued within the representative action will be set out by each Member State;
  • Depending on the circumstances of the cases (e.g. interim or definitive measures to stop and prohibit a trader’s practice or to eliminate the continuing effects of the infringement), the qualified entities may be able to bring representative actions seeking different types of measures as appropriate.

 

b. For collective litigation – at country level

A collective redress mechanism, as required under Directive (EU) 2020/1828 on representative actions for the protection of the collective interests of consumers, must be implemented in Luxembourg as well as in your EU/EEA country of residency in 2022. More information will be provided for your country once available.

In the meantime, and in the absence of any specific legal or regulatory mechanisms, you may refer to the website of the CSSF by following this link: www.cssf.lu

 

Important information

It should be noted that this summary addresses rights conferred on Investors under the applicable legislation governing the operation of the Fund(s) in which you are invested.

You may also be afforded rights under other legislation or regulatory frameworks which are not addressed above.

Data Protection Notice

Please contact us at ir@energy-infrastructure-partners.lu for the Data Protection Notice.